Kravitz was shocked to discover that his outstanding rental was going to rack up a daily charge of $29.95 until Hertz got it back. The car appeared to be in a relatively safe spot away from the floodwaters, but inaccessible - and would likely remain so for weeks or even months. The National Guard got Kravitz out of the flood zone, but he had to leave Hertz's white Elantra behind in Lyons. Can you help?Īnswer: The town of Lyons was devastated by floods in September 2013, which washed out roads and bridges, wiped out homes and left residents with no electricity, gas, water or sewer services. I just want to get a $20,000 liability off my hands. Meanwhile I continue to get called by a recorded message informing me that my car has not been returned.

I left messages with the manager at Dallas and had a fruitless Twitter conversation with Hertz.

I fielded multiple calls from Hertz roadside assistance asking if I'm in immediate danger and saying they were coming to get the car, obviously unaware of local conditions. I've been trying to get in touch with Hertz claims, but the voice mailbox was full. And then they said they'd also have to charge me towing fees. I explained that the roads were utterly uncrossable, it was in fact a natural disaster, and that it might be months before a road was usable. When I asked about financial responsibility, they said that they'd have to keep charging me the daily rate until they had the car back.

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